Return and Refund Policy
Return, Refund, Replacement & Cancellation Policy for Masterpiece Art Exports Private Limited/Masterpiece Art Auctions
All sales are final. There are no cancellations, replacements, returns or refunds under any circumstances.
Exceptions
For gross error on description, wrong or defective products, please contact us at the customer service number/email below to arrange a refund or exchange. We’ll consider it on a case to case basis. We are not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any disputes must be made within seven (07) days of receiving the item.
Gross error on description, wrong or defective products return process
To return an item, please email customer service at enqmessage@gmail.com to obtain a permission. After obtaining the permission, place the item securely in its original packaging and mail your return to the following address:
RAM PRAKASH SINGH
Attn: Returns
C 897, GTB Nagar, Kareli Scheme
Prayagraj (Allahabad), Uttar Pradesh 211016
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refund or Exchange
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least thirty (30) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
Questions
If you have any questions concerning our Return, Refund, Replacement & Cancellation Policy, please contact us at:
+91 9264972074